Refund policy

Return & Refund Policy

At Whisper Cups, we want you to love every sip. If your order isn't quite right, we are here to help.

1. The 10-Day Return Window

We offer a 10-day return policy. You have 10 calendar days from the date you receive your item to request a return.

Note: Requests made after the 10-day mark will unfortunately not be eligible for a refund or exchange.

2. Eligibility Criteria

To be eligible for a return, your cup must be:

  • Unused and in the same condition that you received it.

  • In its original packaging (including any lids, straws, or care instructions).

  • Accompanied by the receipt or proof of purchase.

3. Damages and Issues

Please inspect your order upon reception. If the cup is broken, cracked, or defective due to shipping, contact us immediately at info@whispercups.com with a photo of the damage. We will prioritize a replacement or a full refund for any items damaged in transit.

4. Non-Returnable Items

  • Custom/Personalized Cups: Items with custom names, logos, or designs cannot be returned unless they arrive damaged.

  • Sale Items: Items purchased on "Clearance" are final sale.

5. The Refund Process

  1. Request: Email info@whispercups.com with your order number to start the process.

  2. Shipping: Unless the item is defective, customers are responsible for paying their own shipping costs for returns.

  3. Inspection: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  4. Credit: If approved, your refund will be processed back to your original payment method within 3-5 business days.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new cup.

However, we do offer direct exchanges under the following conditions:

  • Like-for-Like: Exchanges are only available for items of equal value (e.g., swapping a "Forest Green" cup for a "Midnight Blue" cup).

  • Availability: Exchanges are subject to current stock levels. If your requested item is out of stock, we will issue a refund or store credit instead.

  • Shipping for Exchanges: Just like returns, customers are responsible for shipping the original item back to us. We will, however, cover the shipping cost of sending the new item back to you!